At CHOSÀN, we want you to feel confident about your purchase. If you are not satisfied with your order, please review our return and refund policy below.
Return Eligibility
We accept returns within 14 days of delivery. To qualify for a return, the product must be unused, unworn, and in the same condition that you received it, including original packaging and tags.
How to Request a Return
To request a return, please contact our support team with your order number and reason for the return. Our team will guide you through the return process.
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval of your refund. If approved, the refund will be issued to your original payment method within a few business days.
Exchanges
If you would like to exchange your item for a different size or product, please contact our support team. Exchanges are subject to product availability.
Non-Returnable Items
Certain items may not be eligible for return, including worn products, items returned after the return period, or products marked as final sale.
Pre-Order Products
Products purchased through pre-order may require longer production and delivery times. Refund requests for pre-order items may be subject to review depending on the production status of the order.
